Role Summary:
- To work within the ADP Platform Product team with a specific focus on design, implementation and support for ADP’s International offices & customer base
Main Duties and Responsibilities:
- To provide telephone/mail/call logging support to customers with computer systems which are hosted by ADP
- To perform regular maintenance and upgrade programs and repairs
- To help update knowledge databases and other documentation
- To ensure that regular back-ups are taken of all critical data and machines as detailed by management
- To help to install/de-install hardware in the data centres as required
- To run set procedures as defined by management on the computer systems which are hosted
- To guide and assist any junior staff within the department
- To implement and maintain LAN/WAN
- To monitor, diagnose, analyze, and resolve hardware, software and communication incidents and performance issues in time
- To monitor performance of network and servers to identify potential problems and bottlenecks
- To attend customer sites where necessary
- To performance office internal IP infrastructure tasks
- To work extended hours where necessary
- To undertake any other duties that may reasonably be requested
Job Function Competencies:
- Communication
- Initiative
- Customer Facing
- Technical
- Time Management
- Self motivated
Experience and/or Qualifications Required:
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